Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of helloproppy.com and helloproppy.co.uk (the “Website”), owned and operated by HelloProppy Ltd (“we”, “us”, “our”, or “HelloProppy”), [Company Number], registered in [Jurisdiction]. By registering for an account or using the Website in any capacity, you agree to be legally bound by these Terms. If you do not agree to these Terms, do not use the Website.

We offer three types of user accounts:

(a) Buyer accounts (free)

• - Buyers may create search profiles and save property preferences.
• - Buyers may contact agents or businesses through the platform.
• - Buyers must not misuse contact tools or misrepresent themselves.

(b) Agent accounts (paid)

• - Individuals acting on behalf of estate agencies or independently may create agent profiles.
• - Agents may interact with buyers and homeowners.
• - Agents must comply with applicable estate agency regulations.

(c) Business accounts (paid)

• - Businesses such as estate agencies and auction houses may list properties via their account (feature temporarily unavailable).
• - Businesses are responsible for compliance with advertising standards and property laws.

• - You must be 18 years or older to use the Website.
• - You agree to provide accurate, up-to-date, and complete information during registration.
• - You are responsible for safeguarding your login credentials.

All users agree not to:

• - Post or transmit false, misleading, or unlawful content.
• - Use the Website for any unauthorised commercial purpose.
• - Interfere with or disrupt the Website or its users.
• - Circumvent platform features, including communication restrictions or account limitations.

Users are responsible for all activity under their account.

(a) Fee structure

• - Agent and business accounts are subject to fees, as detailed in our Pricing Policy.
• - All fees are exclusive of VAT unless otherwise stated.

(b) Minimum term

• - Paid accounts are subject to a 12-month minimum contract from the date of activation.
• - Early termination may incur cancellation charges as outlined in the Pricing Page or agreed in writing.

(c) Billing and payment

• - Fees are billed monthly, and payment is collected via direct debit.
• - All direct debit payments are processed by our third-party provider, GoCardless. By signing up for a paid account and providing your bank details, you authorise us to collect payments via GoCardless in accordance with their terms.
• - By registering for a paid account, you authorise us to collect monthly payments for the fixed and variable components of your subscription.
• - You must provide valid billing details and keep them up to date.
• - Failure to collect payment may result in account suspension or termination.

(d) Late payment

• - Late payments may incur a late fee and interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• - We reserve the right to refer unpaid accounts to a third-party collection agency.

(e) Changes to fees

• - We reserve the right to update our pricing and billing structure.
• - Any changes will be communicated in advance and will apply at the end of your current billing period or upon renewal.

(a) Cancellation

(i) Paid account users

• - The subscription can be cancelled by providing 30 days’ written notice after the 12-month minimum term.
• - Cancellations within the minimum term may incur early termination fees.
• - There is no pro-rata payment for the final month.

(ii) Free account users

• = Accounts may be closed at any time via the account settings.

(b) Suspension or termination by us

We may suspend or terminate your account if:

• - You breach these Terms.
• - You fail to pay fees.
• - We suspect fraudulent or unlawful activity.

We are not liable for any loss of data or access resulting from termination.

Use of the Website does not create any agency, partnership, joint venture, or employment relationship between users and HelloProppy. We do not act as an estate agent or broker.

• - We provide a platform for users to connect but do not guarantee the accuracy, completeness, or quality of communications.
• - We are not liable for any disputes or transactions between users.
• - We do not verify the identity, background, or legal standing of any user.
• - We are not responsible for any loss or damage resulting from use of or reliance on the Website.

• - All Website content (including branding, layout, text, software, and design) is owned by or licensed to HelloProppy.
• - You may not reproduce, distribute, or use any part of the Website without prior written permission.

Use of the Website is also governed by our [Privacy and Cookies Policy]. We process personal data in accordance with the UK GDPR and Data Protection Act 2018. By using the Website, you consent to such processing and warrant that all data provided is accurate.

We may update these Terms at any time. Continued use of the Website after such changes constitutes acceptance of the revised Terms.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions or concerns about these Terms, please contact:

• Email: contact@helloproppy.com
• Phone:
• Address: